New Delhi: Mahindra Truck & Bus Division (MTBD) has announced the successful implementation of its Delhi-Mumbai service corridor, the first of its kind service support for the Indian trucking industry.
Taking its commitment to customers a notch higher, MTBD launched this initiative to make reliable and quality service available to all their customers every 60 kilometers along the route connecting Delhi and Mumbai. In addition, the company has also guaranteed to provide service support within two hours on the Delhi- Mumbai service corridor.
Nalin Mehta, CEO of Mahindra Truck and Bus Division and Managing Director, Mahindra Truck and Bus, said, “The Delhi-Mumbai stretch accounts for nearly 30% of trucking traffic in the country. Considering the importance of this route, MTBD decided to launch the service corridor to enable customers get prompt access to quality service and spare parts. Today, we are guaranteeing that we will reach a customer’s truck in case of breakdown within 2 hours on the corridor or we will pay a penalty of Rs. 500/- for every additional hour. Additionally, from 1st March 2017, we will also be guaranteeing that 150 fast moving spares that are identified as essential maintenance parts will be readily available all the time in the MPARTS PLAZAs. If not, they will be supplied free of cost. This will result in reduced downtime for our customers, leading to higher uptime, more trips and better earnings”.
Service centers on the service corridor will carry out emergency repairs, part replacement and health check-up of vehicles with service guarantees, so that the customers are assured of Mahindra’s service availability along the entire route. MTBD will soon launch campaign to build awareness and to educate its customers about all the facilities available at the service points along the service corridor.